Verification Window: Verification of your purchase must be completed within 1 hour of the transaction.
Mandatory Evidence: All complaints or replacement requests require a full, unedited screen recording.
Recording Requirements: The video must start from the moment of purchase and clearly show the purchase details, the login attempt, and the account check.
Voiding Support: Failure to provide the required video proof voids all support and replacement eligibility.
Acknowledgment: Not reading these terms does not exempt you from them.